Terms of Service

1. Service description

Neuridion is an automated PMS (Post-Market Surveillance) recall search platform that queries medical device field safety notice databases and filters results using AI. The service is intended for use by medical device manufacturers and Persons Responsible for Regulatory Compliance (PRRCs) operating under EU MDR and IVDR.

Neuridion provides tools to assist with compliance tasks. It does not replace professional regulatory judgement, and generated reports should be reviewed by a qualified PRRC before inclusion in regulatory documentation.

2. User obligations

• You must be at least 18 years old and authorised to enter into contracts on behalf of your organisation
• You are responsible for maintaining the confidentiality of your account credentials
• You may not use the service to violate any applicable laws or regulations
• You may not attempt to reverse engineer, scrape or abuse the service infrastructure
• You must provide accurate information during registration
• You are solely responsible for the regulatory conclusions you draw from search results

3. Payment terms

Paid plans are billed monthly or annually in advance via Stripe. Prices are listed in EUR and exclude VAT where applicable. We reserve the right to change pricing with 30 days' written notice. Refunds are handled on a case-by-case basis at our discretion. Failed payments may result in service suspension. For consumer refund rights, see our Right of Withdrawal.

4. Intellectual property

Neuridion and its underlying technology are owned by Neuridion. You retain ownership of the device profile data and documents you upload. You grant us a limited licence to process that data solely for the purpose of providing the service.

5. Limitation of liability

To the maximum extent permitted by applicable law, Neuridion shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from use of the service, including but not limited to regulatory penalties resulting from reliance on generated reports.

Our total aggregate liability to you shall not exceed the greater of (a) the amount you paid us in the 12 months preceding the claim or (b) €100.

6. Termination

Either party may terminate at any time. You may delete your account via the settings page. We may suspend or terminate accounts that violate these terms. Upon termination, your access is revoked immediately; your data is retained per the Privacy Policy retention schedule.

7. Governing law & dispute resolution

These terms are governed by the laws of the Federal Republic of Germany, excluding conflict-of-law provisions. The courts of [TO BE ADDED], Germany have exclusive jurisdiction.

EU consumers may also use the EU Online Dispute Resolution platform: ec.europa.eu/consumers/odr.

8. Changes to these terms

We may update these terms. Material changes will be notified by email at least 14 days before they take effect. Continued use of the service after that date constitutes acceptance.

9. Contact

Questions about these terms: info@neuridion.eu